30-Day Returns
We want you to love your ROSENVY purchase. If something isn't quite right, you may request a return within 30 days of delivery.
To be eligible for a return, items must be unworn, unused, with tags attached, and in their original packaging.
To request a return, please contact us at service@rosenvy.com with your order number. If your return is approved, we'll provide the return address and instructions for sending your item back.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges, if any, are non-refundable.
Items returned without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue so we can evaluate it and make it right.
Exceptions / Non-Returnable Items
Custom or personalized items cannot be returned unless they arrive damaged, defective, or incorrect.
Clearance/final-sale items and gift cards are not eligible for return.
If you're unsure whether your item is eligible, please contact us before sending it back.
Exchanges
The fastest way to get a different size, color, or style is to return the original item and place a new order once your return has been accepted.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 5 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 10 business days have passed since we approved your refund, please contact us at service@rosenvy.com.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.
Once an order has shipped, it can no longer be canceled and will need to follow our standard return process.